Update August 17, 2021
We have now completely eliminated the backlog in order processing as a result of our move. This means that we are now only experiencing a longer delivery time of 1 day as a result of the Corona measures in our warehouse. For more information about this, please refer to our Corona Update.
We would like to apologize once again for the delays of the past weeks and thank you for the trust you have shown in us. Catching up on the backlog of orders as a result of our move has been our top priority in recent weeks and we are therefore very pleased to report that this backlog has now been fully rectified.
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Update 12 August 2021
At the moment there is approximately 1 business day of order delay in the processing of the orders. We are working hard to make up for this backlog as quickly as possible so that we can meet the regular delivery time again. Our apologies for the inconvenience.
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Update 22 July 2021
Unfortunately, we are still dealing with a backlog in our order processing after our move. At the moment there is approximately 1 week of order delay in the processing of the orders. We are working hard to make up for this backlog as quickly as possible so that we can meet the regular delivery time again. Our apologies for the inconvenience.
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Update 14 July 2021
Due to our warehouse move in week 26, we are still experiencing delays in our order processing. The incoming orders are processed in order of arrival. Unfortunately we cannot tell you exactly when your order will be processed. As soon as your order is ready for shipment, you will receive the invoice and you can track your order via your account on the website. We understand that this is a difficult situation and ask for your understanding. We are all working hard to catch up.
For additional questions, please contact our customer service: +31 (0) 85 007 58 88
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Update 8 July 2021
A lot of preparation went into this, but last week the move to the new location in Amsterdam took place. The warehouse is now in Amsterdam and we are working hard to clear the backlog of orders as quickly as possible.
For questions or uncertainties, please contact our customer service via the following telephone number: +31 (0) 85 007 58 88
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Update June 2021
As we indicated in the message from the Board of Directors, we will be moving to a new location in Amsterdam in July. The volume growth has ensured that our warehouse has reached its maximum capacity. At the new location, we not only have more space, but also opportunities for a more efficient logistics operation.
The move will take place at the end of June. This means that the warehouse will be closed from June 28 to July 2. During those days, the website and our customer service will be accessible and orders can be placed. However, these orders will not be processed in the warehouse at that time and therefore will not be sent. After the move, the orders will be picked up again in order of arrival.
Orders placed before Tuesday 22th of June 12.00 o’clock will be shipped out before the move to the new location. We advise you to order in time and to take the closure into account.
We trust that by moving to a new location we can further optimize our service provision and hope for your understanding of this situation.
New contact details
Please find below our new contact details from the 5th of July 2021:
CakeSupplies
Casablancaweg 20
1047 HP Amsterdam
The Netherlands
+31 (0) 85 007 58 88
